This Privacy Policy explains how BubbleMe Technologies LLC ("BubbleMe," "we," "us," or "our") collects, uses, shares, and protects information when you use the BubbleMe mobile application, website, live-streaming features, creator tools, and related services (collectively, the "Services"). It also explains the choices and rights available to you.
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use the Services.
01Information We Collect
Information You Provide
- Account information, such as your first and last name, email address, phone number, password or authentication credentials, username, and confirmation that you meet the minimum age requirement.
- Profile information, such as your profile photo, biography, creator information, rank, followers, following, and other details you choose to display.
- Content you create or upload, including short videos, live streams, audio, photos, thumbnails, captions, comments, and other user-generated content.
- Communications, including direct messages, live-chat messages, voice messages, communications with support, and information you provide in reports or appeals.
- Activity and preferences, including likes, dislikes, follows, saved posts, blocks, reports, gift activity, battle participation, rankings, leagues, and other interactions with the Services.
- Transaction and creator information, including purchases, virtual gifts, balances, creator earnings, payout information, transaction history, and information needed to process creator payments.
Payment card, bank, identity, or tax information may be collected directly by our payment or payout processors rather than by BubbleMe.
- Shipping information, such as a mailing address, only when needed to fulfill a physical order or prize.
Information Collected Automatically
- Device and network information, such as device type, operating system, app version, language, IP address, mobile network, device or advertising identifiers where permitted, and general location inferred from IP address.
- Usage information, such as pages and features viewed, searches, interactions, session duration, referral information, timestamps, and app performance data.
- Diagnostics and security information, such as crash reports, logs, error data, suspected fraud, abuse signals, and records needed to protect the Services.
- Cookies and similar technologies used on our website and, where applicable, in the app to remember settings, understand usage, maintain security, and improve performance.
Device Permissions
Depending on the features you use, BubbleMe may request permission to access your camera, microphone, photos or media library, and notifications. Camera and microphone access supports recording, posting, live streaming, video battles, and voice features. Photo or media access supports selecting and uploading content. Notification permission allows us to send account, social, live-stream, safety, and service alerts. You can manage these permissions in your device settings, although disabling a permission may prevent the related feature from working.
BubbleMe does not request access to your contacts and does not collect precise GPS location through the app. If these practices change, we will update this Privacy Policy and request any permissions or consent required by law or platform rules.
Information From Other Sources
We may receive information from service providers, payment and payout processors, app stores, analytics and security providers, other users who report content or accounts, and business partners.
We use that information as described in this Privacy Policy.
02How We Use Information
We may use information to:
- Create, maintain, authenticate, and manage accounts.
- Provide short-video, live-streaming, battle, messaging, ranking, league, moderation, gifting, creator, agency, payment, and payout features.
- Process transactions, virtual gifts, refunds, creator earnings, payouts, and related records.
- Personalize feeds, recommendations, rankings, suggestions, and other experiences.
- Enable users to communicate, follow creators, interact with content, and participate in live experiences.
- Review reports, enforce our rules, moderate content, prevent fraud and abuse, protect users, and maintain the safety and integrity of the Services.
- Provide customer support and communicate about accounts, transactions, security, policy changes, and service updates.
- Monitor performance, fix errors, analyze usage, conduct testing, and improve or develop features.
- Comply with law, respond to lawful requests, resolve disputes, and protect our rights and the rights of others.
03How We Share Information
We may share information in the following circumstances:
- With other users and the public. Profile details, posts, videos, live streams, comments, rankings, gifts, follower information, and other content may be visible to other users or the public depending on the feature and your settings. Messages intended to be private are shared with their recipients, but may be reviewed when reported or when necessary for safety, legal compliance, or enforcement.
- With service providers. We use vendors that help provide hosting, content delivery, video processing and streaming, data storage, payments, payouts, analytics, communications, customer support, moderation, security, and app operations. These may include providers such as Amazon Web Services, Mux, and Stripe. They may process information only as needed to perform services for us and subject to their own terms and privacy practices where they act independently.
- For legal, safety, and enforcement purposes. We may disclose information if we reasonably believe disclosure is required by law, legal process, or a valid government request; is necessary to investigate or prevent fraud, abuse, security incidents, or illegal activity; or is needed to protect BubbleMe, our users, or others.
- For business transactions. Information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate safeguards.
- With your direction or consent. We may share information when you ask us to do so or otherwise consent.
We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising unless we provide any notice and choice required by applicable law.
04Payments Virtual Gifts and Creator Payouts
Purchases of coins, virtual gifts, or other paid features may be processed through Apple, Google, Stripe, or another authorized payment provider. Creator payouts may be processed by Stripe or another payout provider. Those providers may collect payment card, bank account, identity verification, tax, transaction, and fraud-prevention information under their own privacy policies. BubbleMe generally receives transaction status, amounts, identifiers, balances, and related records rather than complete payment-card details.
Virtual items have no cash value except where BubbleMe expressly provides an eligible creator payout feature under applicable terms. We retain transaction records as needed for accounting, fraud prevention, disputes, chargebacks, payouts, tax obligations, and legal compliance.
05Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain your account, meet our contractual and legal obligations, resolve disputes, enforce agreements, protect safety and security, and support legitimate business purposes. Retention periods vary based on the type of information and why it was collected.
When you delete content or an account, some information may remain for a limited time in backups, logs, fraud-prevention systems, transaction records, or records required by law. Content shared with others may remain if another user has copied, reposted, or retained it, or if it must be preserved for safety, legal, or enforcement reasons.
06Your Choices and Rights
- Access and update certain account and profile information through the app.
- Manage camera, microphone, photo or media, and notification permissions through device settings.
- Control certain visibility, messaging, blocking, following, saved-content, and communication preferences through available app settings.
- Request access to, correction of, or deletion of personal information by using available in-app tools or emailing us.
- Delete your account through the in-app account-deletion feature, where available, or by emailing bubblemetechnologiesllc@gmail.com. We may need to verify your identity before completing a request.
- Opt out of promotional emails by using the unsubscribe link. We may still send non-promotional messages about your account, safety, transactions, or the Services.
Depending on where you live, applicable law may provide additional rights, including rights to know, access, correct, delete, or receive a portable copy of personal information; to opt out of certain sales, sharing, or targeted advertising; to limit certain uses of sensitive information; and to appeal a denied request. We will not unlawfully discriminate against you for exercising a privacy right. Authorized agents may submit requests where permitted by law, subject to verification.
To exercise a privacy right, email bubblemetechnologiesllc@gmail.com with the subject line "Privacy Request." Please describe your request and provide enough information for us to verify and respond to it.
07Children and Minimum Age
The Services are intended only for people age 16 or older. We do not knowingly collect personal information from children under 16. If you believe a person under 16 has provided personal information to us, contact us at bubblemetechnologiesllc@gmail.com so we can investigate and take appropriate action. Parents or guardians may contact us regarding a minor's information.
08Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission, storage, or security is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and should notify us promptly if you suspect unauthorized account access.
09International Data Transfers
BubbleMe is based in the United States, and information may be processed or stored in the United States and other countries where we or our service providers operate. Privacy laws in those locations may differ from the laws where you live. Where required, we use appropriate safeguards for international transfers.
10Third Party Services and Links
The Services may contain links to third-party websites, content, or services. This Privacy Policy does not govern third parties, and BubbleMe is not responsible for their privacy practices. Review the privacy policies of third parties before providing information to them.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the effective date. If required by law, we will provide additional notice or obtain consent. Your continued use of the Services after an update becomes effective means the updated policy applies to your use of the Services.
12Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, contact:
BubbleMe Technologies LLC Email: bubblemetechnologiesllc@gmail.com Website: https://www.bubblemeapp.com