1. Introduction
Welcome to VELIYX. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services, including rides, food ordering, and parcel delivery.
2. Information We Collect
We collect information that identifies, relates to, or describes you ("Personal Data"):
- Personal Details — Name, email address, phone number, and profile picture.
- Location Data — Real-time precise location data when using ride booking, delivery tracking, or merchant pickup services.
- Payment & Transaction Details — Order history, payment card details (processed securely via Stripe), and delivery receipts.
- Device Data — Device model, operating system, IP address, and app usage telemetry.
3. How We Use Your Information
We use the collected information for essential service operations, including:
- Connecting riders with nearby drivers and parcel couriers.
- Fulfilling food orders with partner restaurants.
- Processing payments, refunds, and preventing fraudulent activity.
- Communicating order status, updates, and customer support responses.
4. Information Sharing & Disclosure
We do not sell your personal data. We share information only with:
- Drivers & Delivery Partners — Necessary pickup/dropoff locations and contact details to fulfill your requests.
- Merchant Restaurants — Item order lists and delivery fulfillment details.
- Third-Party Service Providers — Cloud infrastructure (Firebase), location mapping (Google Maps), and payment processors (Stripe).
5. Data Security & Storage
We implement industry-standard encryption and security controls to protect your data. Information is stored securely using Firebase Cloud Services.
6. Your Rights & Choices
You have the right to access, update, or request deletion of your personal data at any time through the Profile section in the VELIYX application or by contacting our Support team.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out through our Help & Support section or at:
Email: support@veliyx.com